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Refund Policy

We want you to love your order. If you are not completely satisfied, you can return it within 30 days (90 days for Club members) of delivery.

Conditions for returns

• Items must be unused, in their original condition and packaging, with tags attached.
• Proof of purchase (your order number) is required.
• For hygiene reasons, some items such as earrings, underwear and personal care products cannot be returned unless they are faulty.

Return address

SPORTISIMO s.r.o.
Contera Park Ostrava D1, hala A
Žižkova 707/11
711 00 Ostrava-Hrušov

How to start a return

Email us at contact@generalsupport.work with your order number and the items you want to return. We will reply with the return instructions. Items sent back without first contacting us cannot be accepted.

Damaged or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos so we can make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may need additional time to show the refund.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order.